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Neura Health Online Migraine Clinic – Is It Right For You?

What if we had access to migraine treatment online? Access to a headache specialist or a doctor trained specifically to treat headache disorders can be hard to find. In the United States, several states have no headache specialists and others have only one. For people with migraine and other headache disorders in these states, significant travel as well as insurance battles have to ensue before seeing someone that can help manage their symptoms.

Good news! You can now have access to board certified neurologists, specializing in headaches from the comfort of your home. One of the best things that has come out of the pandemic for all of us is access to some of the best specialists for our migraine and headache needs. 

This new service, called Neura Health, is an effort to provide patients (ages 14 and up) with chronic migraine and headache access to quality care. Without having to travel long distances or wait months for an appointment. 

**While Migraine Strong writes about the latest in migraine treatments, this is not medical advice. We are patient educators and all information you read should be discussed with your doctor.

What does Neura Health provide? 

Downloading the app for iPhone or Android is the first simple step. The first week is just $1.00 for a trial membership. Membership costs $28 per month after the first week (you can cancel any time). There are also quarterly and annual plan options that give you lower per month rates when you prepay. Included in the membership fee is:

  • SAME or NEXT-DAY APPOINTMENTS – As a member, you can schedule same-day or next-day video appointments with a board-certified neurologist specializing in headaches for an additional fee ($150 for your first visit and $75-100 for each follow up visit, depending on the provider you select.)
  • Unlimited, 24/7 in-app chat with your neurologist and a car concierge.
  • Weekly care coaching sessions to keep you on track with your personalized treatment plan and they also offer emotional support along the journey.
  • Full-featured tracker to record your headaches, delivering insights into triggers and trends. The tracker is shared with your headache specialist and care team to help you find your triggers and patterns.
  • Neura plans to be in network with many more insurance plans in CA, FL, OH and PA by September 2022.
  • DISCOUNT – Visit www.neurahealth.co and enter code MIGRAINESTRONG15 to get a one-time $15 credit toward your monthly, quarterly or annual membership fee. 

While Neura Health doctors can provide informational consultations and recommend a customized treatment plan with everyone in the United States, they can’t specifically prescribe medications in all of the states yet. They can currently prescribe in CA, CO, CT, FL, IL, MO, NY, OH, OR, PA, and VT. Medications are called into a local pharmacy or shipped directly to you and billed through your insurance.

What if you aren’t in one of Neura Health’s prescribing states?

Neura Health is working on providing direct prescribing to all the states and the list will be updated frequently. As a way to work within these limitations, their online headache specialists are happy to provide their written recommendations to your current doctor. This is a real benefit for those who don’t have access to a headache specialist. Neura recommendations can be used for additional guidance to assist working with your doctor. 

We spoke with Dr. Thomas Berk, a New York City headache specialist and a Clinical Assistant Professor at the Department of Neurology at NYU Grossman School of Medicine. He is the medical director of Neura Health and wanted to introduce us to the new service. After talking with him, we were convinced it was a good option for many in our community who don’t have access to a headache specialist. 

My review of Neura Health migraine treatment

I decided to sign up for Neura Health’s online migraine clinic to see if it could be right for our community. I think it’s a great opportunity for the community to explore. 

Signing up for the Neura app

I downloaded the app on my phone with no difficulty. I filled out the initial information (email, password, name, birthday, payment option etc). Other information is required including a patient intake form, patient health questionnaire and a Migraine Disability Assessment (MIDAS).

All of these forms provide your care team with your migraine and health history. It took 45 minutes or so to fill out. I have a somewhat complicated or detailed medical history and I wanted to make sure I filled it out accurately. You can use a ‘long press’ (on your phone screen) on the forms in the app. You can then email a link in case you want to fill out the forms on a computer or tablet. 

Who is on your Neura Health migraine team? 

Doctor – Board certified neurologist, specializing in headaches.

Care Concierge – Social workers who can forward medical questions to the doctors and get you answers 24/7. They help with insurance, scheduling testing, getting answers to medical questions and passing information to your current doctor if new medications or testing is recommended. My care concierge was very supportive and prompt with replies. 

A doctor and a care concierge will be assigned to you when you enter your information on the app. The care concierge will send you a message which shows up under the Get Care button on the bottom of the screen. I recommend having notifications turned on so that you don’t miss a message from your care concierge or your doctor. 

Coaches – Offer emotional support, education, accountability, and a listening ear. Coaches serve as an extension of the neurologist’s care; they align internally with the doctors and help scale their care through more frequent touchpoints with the patient. Regular video visit with coaches can be weekly, biweekly or on demand. These visits are included in the membership.

Testing the online migraine treatment service

After finishing my paperwork, I requested an appointment with my new headache specialist. They offered several options during the following couple of days. I was really impressed with how quickly I was scheduled with the doctor. No long waits and I was asked to set aside an hour for the first appointment. Nice!

Neura Health sent me a Zoom link to meet with my headache specialist. We met and he took a detailed history covering my migraine journey, previous treatments and my medical history. It was very thorough and I felt heard. I received suggestions that I could implement and he offered to communicate the recommendations to my local doctor. 

I have also talked to several others who have tried the service. All have given it great reviews. The care team is very responsive and have helped in obtaining the new CGRP meds and prior authorizations. This list of conditions treated and medications prescribed gives a good overview of what Neura Health offers in their online migraine clinic.

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My Evaluation

In every way, I was super impressed with Neura Health. The appointment didn’t feel any different than going to a provider in person. I would definitely recommend using this app on a regular basis. It is super convenient and having migraine expertise at my fingertips is completely worth it. You can message with the care team 24/7 which provides incredible access to care.

Many in our community have to travel long distances to see a specialist or wait for months to be seen. This was quick, efficient, intuitive and responsive. The care concierge responded promptly to my questions and the doctor was on time, extremely knowledgeable and prepared. 

Other questions that I asked

Do you treat chronic migraine/headache patients?

Yes. This service was specifically designed to treat the chronic headache patient and they can help with rebound (medication overuse headache/medication adaptation headache) as well.

Do you treat patients with vestibular migraine?

Yes, the doctors are trained to treat vestibular migraine. 

How much is it to schedule an appointment with the doctor? 

The initial appointment is $150 and subsequent follow up visits are $75. The doctor will recommend the frequency of these appointments based on your required care. Usually every three months.

What if a scan (MRI, CT etc) is needed for treatment?

Neura providers can write referrals for patients to get any necessary scans. They can also help you find a local provider for treatments like Botox.

Does Neura Health accept insurance?

Neura Health currently accepts Medicare Original Part A and Part B in the state of Florida only. Neura plans to be in network with many more insurance plans in CA, FL, OH and PA by September 2022.

Having access to a knowledgable headache specialist can be the key to getting control of migraine. Neura Health is leveling the playing field for those with complicated migraine and providing the access to expert care. We’d love to hear about your experiences with Neura Health!

This article was updated on August 3, 2022

Photo by Surface on Unsplash

Neura Health Online Migraine Clinic - Is It Right For You?

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5 thoughts on “Neura Health Online Migraine Clinic – Is It Right For You?

    1. They don’t accept insurance for the regular monthly subscription. It’s way cheaper than anything my insurance covers. But they can help you find local places for testing and help with insurance in those cases. They just don’t accept it for their service.

    1. They said it was possible to offer consults to other parts of the world.I would reach out to them and see what they say. I don’t know if they are offering that now or in the future. – Eileen

  1. Thank you so much for this info. I don’t have insurance so this is a big help. I will look into this further.

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About the Author

Eileen Zollinger

I began having migraine attacks when I was a teenager, but was never properly diagnosed until I was an adult. This began 18 years where I was chronic and mostly intractable, resulting in a migrainous stroke in the summer of 2014. By implementing the protocols from the Heal Your Headache book by Dr. David Buchholz and the Migraine Strong Treatment Pie, I have been able to reduce my migraine frequency to episodic and maintain that since 2015. The end result of continuing to practice these tools is being able to actively participate in my life as a wife, mother, family member and friend. My goal as a migraine advocate, educator, and wellness coach is to help others gain more control over migraine. Let us know how we can help.

View all posts by Eileen Zollinger